Confidential Peer Consultation Portal

Take the First Step: Request a Safe Listener

You do not have to carry your struggle in silence. Complete the simple, private intake below, and an empathetic peer listener will reach out gently within 24 hours.

Zero medical records collectedStrict non-clinical peer supportEmergency 1926 on call 24/7

Transparent Process

What Happens After You Hit Submit?

Zero surprises · You set the pace

Instant Confirmation

You receive a private Reference Code (e.g. YANA-COL-1234). Your details are stored securely without medical or identity profiling.

Discreet First Message

Within 24h, a volunteer sends a quiet text: "Hi, this is Shenali from YANA. We received your request. Is now a comfortable time to connect?"

Safety & Pacing Check

You choose when to begin. If you are around family or busy, simply reply with a better time. Video is always completely optional.

Your 45-Min Safe Space

A dedicated conversation of uninterrupted, non-judgmental active listening. No patronizing fixes, no unsolicited lecturing.

Our Discreet First Touchpoint Guarantee:

We will never cold-call you unannounced. Our first contact will always be a quiet text message:“Hi [Name], this is Shenali from YANA. We received your peer support request. Is now a comfortable and private time to connect?”

Confidential & 100% Free Peer ListeningZero Data Profiling

Request Your Safe Peer Space

Fill in what you feel comfortable sharing. A trained community peer listener will reach out gently within 24 hours.

1. How would you prefer us to connect with you?

Your WhatsApp / Phone Number *

First Name or Alias (Optional)

You may use an alias to preserve privacy.

2. What would you like to explore or unburden?

Preferred Language

Comfortable Time Window

Optional Note (Anything you'd like your listener to know)

Non-Clinical Understanding: I understand that YANA provides non-clinical, empathetic peer-to-peer listening and is not a medical, psychiatric, or hospital service. If I experience severe psychiatric emergencies, I will reach out directly to 1926 or 1990. By proceeding, you acknowledge our Privacy Policy and Community Guidelines.

Strict volunteer confidentialityContacted quietly within 24h

Prefer to submit via our Google Form backup?

Open YANA Google Form

Common Questions

Frequently Asked Questions About YANA Sessions

Is this really completely free?

Yes, 100%. YANA is a non-profit peer-to-peer emotional wellbeing community. You will never be asked for fees, donations, or subscription payments.

Will my conversation remain private and confidential?

Absolutely. What you discuss with your peer listener is strictly confidential within YANA community bounds. We collect zero medical records, zero full addresses, and zero national identity card details.

What will the volunteer's first message say?

We understand you might share your device with family or housemates. Our volunteers will never send alarming or clinical messages. They will send a gentle text: "Hi [Name], this is [Volunteer] from YANA. Is now a comfortable time to connect?"

Are YANA peer volunteers medical doctors or psychiatrists?

No. YANA volunteers are empathetic peer companions trained in active listening, Psychological First Aid (PFA), and de-escalation. We do not provide clinical psychiatric diagnosis, prescriptions, or formal medical therapy.

How long until a volunteer contacts me?

Our coordination team reviews intakes continuously. You will typically be contacted within 24 hours via your preferred contact channel (WhatsApp text/call or Zoom invite).

What if I am feeling actively suicidal right now?

If you or someone you know is in immediate crisis, please do not wait for an intake pairing. Immediately call 1926 (Sri Lanka Mental Health Helpline, 24/7) or 1333 (CCCline, toll-free).